Privacy Policy
Zen Community Care
Effective Date: 26th February 2026
1. Who We Are
Zen Community Care is an NDIS-registered service provider based in Brisbane, Australia. We provide disability support services across Queensland designed to empower individuals to live independently and participate fully in their communities.
Our website address is: https://zencommunitycare.com.au
2. What Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website.
a. Personal Information You Provide
We may collect the following:
Name (first and last)
Contact details (email address, phone number, physical address)
NDIS participant details (only when voluntarily provided)
CVs and documents you upload (for careers or enquiries)
Messages and enquiries submitted through contact forms
b. Automatically Collected Information
When you visit our website, we may automatically collect data using cookies and similar technologies, such as:
IP address
Browser and device information
Pages you visit
Date and time of visit
Referral and exit information
This information helps us improve the performance and usability of the site.
3. How We Use Your Information
We use your personal information for the following purposes:
Responding to your enquiries and requests
Providing services you request
Administering and managing your account
Improving our website and service delivery
Communicating updates, appointments, and information you request
Assessing applications (e.g. careers submissions)
Complying with legal and regulatory obligations
We will not use your personal information for any purpose other than those outlined above without your consent.
4. Cookies and Tracking Technology
Our website uses cookies and similar tools to enhance your browsing experience and gather analytics information. Cookies may help us:
Remember your preferences
Analyse how visitors use the site
Deliver enhanced features
You can manage cookie preferences through your browser settings if you do not wish to accept cookies.
5. Sharing Your Information
We will not sell your personal information to third parties.
We may share your information with:
Trusted service providers who assist us in operating our website or delivering services
Legal authorities if required by law
Third parties with your explicit consent
All third parties are required to protect your information and use it only for the purposes permitted by us
6. Security of Your Information
We implement a range of security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These include secure servers, encryption, and restricted access controls.
While we strive to protect your information, no online platform can guarantee absolute security. You play a role by keeping your personal access credentials safe.
7. International Data Transfers
Your information may be transferred to and stored on servers outside your state or country where our service providers operate. If this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
Accessing your information
Correcting inaccurate information
Requesting deletion of your personal information
Withdrawing consent at any time
To make a request, please contact us using the details below.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites. We encourage you to read the privacy policies of any sites you visit through external links.
10. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age without parental consent.
If you believe we have collected personal information from a minor, please contact us and we will take steps to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or business practices. When changes occur, we will update the “Effective Date” at the top of this page.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
Zen Community Care
Email: info@zencommunitycare.com.au
info@zencommunitycare.com.au